Garantía europlus Alemana

Tema en 'BMW Serie 5 E-34 (1987 - 1996)' iniciado por lugarci, 27 Abr 2006.

  1. lugarci

    lugarci En Practicas

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    Hola, alguno tiene en español las condiciones de la garantía europlus de Alemania?
    Sobre todo la letra pequeña.
    Lo necesito para saber si los silenblocks de la dirección entran o no.

    Muchas gracias.
  2. RANDALF44

    RANDALF44 Forista Legendario

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    No creo que te entren, son piezas sujetas a desgaste.

    saludos
  3. El Enfermo

    El Enfermo Forista Legendario

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    Mayormente, lo que suele cubrir este tipo de garantias es elementos como motor y caja de cambios.. casi todo lo demas lo consideran elementos de desgaste... como discos de freno, pastillas ruedas etc....
  4. kantusjack

    kantusjack En Practicas

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    Para que la gente pueda valorar si lo cubre o no lo cubre, aquí dejo unas condiciones de lo que cubre y no en inglés


    Terms of EUROPlus Dealer Warranty: 11/04

    Warranty period
    The EUROPlus warranty period is twelve (12) months.

    Scope of application of warranty in the Event of a Claim
    This warranty shall apply to Europe including the Asian part of Turkey.

    This warranty covers the functionality of mechanical and electrical parts of the vehicle with the following exceptions:
    Exhaust system:the warranty shall, however, cover all exhaust components from the exhaust manifold through to the catalyst (in each case: including);
    equipment:chromium-plated parts, trim mouldings, arm rests, roof liner, utility recesses, panelling, sun visors, beverage holders, upholstery, for instance.This exemplary list shall not be deemed to be complete, however.
    Brakes and clutch:clutch disc, clutch pressure plate, brake pads, brake discs and brake drums, alignment of clutch and brake;
    glass/windscreens:mirror glass, glass and roof panes (excluding rear windscreen in case of failure of heating and aerial element);
    third-party parts:parts (e.g. accessories, car radio, navigation device) which do not conform to the manufacturer’s quality standards for OEM parts;
    rubber parts:rubber sealing of doors, trunk and roof; axle bearing/suspension mounting, axle boot and steering boot, silent blocks/bushings, engine bearing (excluding anti-vibration mounting), stabiliser suspension, wishbone suspension.This exemplary list is non-exclusive.
    Upkeep:maintenance, servicing, care;
    Body:alignment, correction and adjustment of body parts like sunroofs and lamellar roofs, folding tops, vehicle doors, trunk lid and bumpers; scratches and body rust, water leakage or permeability on the body such as non-waterproof door, sunroof and windscreen sealing or convertible and folding tops;
    Steady seals like flat gasket rings and paper gaskets which are not exposed to mechanical motion (excluding leakage of water-bearing technical facilities like radiator, water hoses, cylinder head gasket, heating elements as well as air-conditioning system, for example);
    Fuel system:contamination of fuel system;
    Wheels:tyres, rims, hub covers, wheel bolts, wheel alignment and balancing of tyres;
    Headlights:glass, headlight housing, lamps, xenon burner;
    Miscellaneous:wind noise, body rattle and squealing or creaking noises, batteries;
    wearing parts and consumables:shock absorbers (with the exception of breakage and/or complete failure of shock absorbers), filter, lubricants, anti-freeze, fuel and coolants, spark plugs and glow pencils, windscreen wiper blades, screws, nuts, washers - unless they are replaced in connection with necessary repair work on a covered part carried into effect for technical reasons.This exemplary list shall not be deemed to be complete, however.
    Filling, refilling and converting the air-conditioning system unless it is filled in connection with repair work covered by the warranty;
    Wear and tear:This is deemed to include parts which are regularly inspected or replaced or renewed within the framework of maintenance and servicing operations,e.g.air filter, oil filter, spark plugs, V-belt, ribbed V-belt, camshaft drive belt;
    Roof:canvas of convertible and folding tops;
    Mobile units of hands-free and telephony systems;
    OEM accessories:e.g.:cric, fire extinguisher, triangle, first-aid box, tool kit.

    The following claims shall not be covered by the warranty either:
    Consequential damage:
    - cost of testing, measuring and alignment operations unless directly related to claims subject to warranty;
    - storage costs, rental fees, freight charges, towing charges etc.;
    - damage to a component not covered by the warranty caused by a damage to a component covered by the warranty;
    - damage to a component covered by the warranty caused by a damage to a component not covered by the warranty;
    resulting from the immediate impact of storm, hail, lightening, earthquakes or floods as well as fire, scorching or explosion;
    damage or loss caused by third-party impact, e.g. damage caused by martens;
    damage or loss caused by any acts of war, civil war, civil commotion, strikes, lock-outs, seizure or any other arbitrary acts by authorities or nuclear power;
    damage or loss caused by accidents, i.e. an external event suddenly applying mechanical force;
    loss or damage caused by wanton or mischievous acts, obtaining unauthorised control, e.g. by theft, unauthorised use, robbery or embezzlement in particular;
    loss or damage caused by the vehicle being exposed to a higher axle or trailer load than defined by the manufacturer;
    loss or damage caused by use of improper lubricants, fuel and coolants;
    loss or damage caused by wilful intent or gross negligence;
    loss or damage caused by a part which is apparently in need for repair unless it can be proven that the damage is not associated with the part wanting repair or that a trained expert repaired the part wanting repair, at least temporarily, before the loss or damage occurred;
    loss or damage caused by technical changes in the vehicle (e.g. by tuning, conversion of chassis);
    loss or damage caused by participation in race-type events or associated training;
    loss or damage caused by neglect of servicing and maintenance intervals;
    loss or damage caused by faulty servicing, maintenance or repair work performed by a non-authorised workshop.

    The buyer may avail himself of the following services:
    If a component covered by the warranty becomes dysfunctional during the term of the warranty, the buyer shall be entitled to have the vehicle reinstated by an expert by replacement or repair of the defective component.
    This claim comprises necessary repair costs that have actually been incurred including the costs of necessary spare parts on the basis of the manufacturer’s recommended retail price, as applicable, as well as the costs of alignment tests, testing and measuring operations including necessary alignment operations.The hourly labour cost rate charged by the BMW or MINI dealer performing the repair or the authorised BMW or MINI workshop as well as the manufacturer’s standard labour hours shall be applicable for indemnification against labour costs that may have been incurred.If the buyer is entitled to offset VAT/turnover tax, VAT shall not be reimbursed.
    A buyer shall not be entitled to repair if the likely repair costs exceed the vehicle’s replacement value.If the buyer nevertheless has the repair carried into effect, the repair costs shall be reimbursed up to the replacement value minus the vehicle's residual value.If the repair work is not carried into effect, the buyer may request payment of cash in the same amount.The amount to be disbursed shall be determined by DEKRA or TÜV [technical inspection agency] at the buyer’s expense.In case of fictional settlement on presentation of an expert opinion, the value-added tax shall not be reimbursed.
    The overall claim during the term of the warranty from several warranty claims shall be limited to the replacement value of the vehicle minus the residual value.If according to the manufacturer’s specifications non-defective parts have to be replaced in combination with replacement of a defective part, the buyer will also be reimbursed for replacement of the non-defective part.
    No additional claims for replacement/substitute delivery, rescission of purchasing contract (reversed transaction of purchasing contract), diminution (reduction) of purchasing price, damages or right of indemnification of futile expenses shall be created by this warranty.This warranty shall not affect the buyer’s legal rights from the vehicle purchasing contract.

    Notification and handling of repair work regarding claims subject to warranty
    The BMW or MINI dealer who granted the warranty shall be the primary party responsible for inspection and implementation.
    Repair work may, however, also be performed by an authorised workshop accepted by the manufacturer.In this case, the buyer has to make sure that the workshop notifies the EUROPlus service unit of the claim by phone, fax or e-mail and has obtained a permission to repair before initiating the repair job.Costs of repair work performed without a prior permission to repair having been obtained from the EUROPlus service unit shall be borne by the buyer himself.
    If it is not possible for the EUROPlus service unit to settle costs directly with the workshop performing the repair work abroad (outside Germany), the buyer shall advance the repair costs and shall be entitled to assert any repair costs incurred in connection with the warranty directly to the EUROPlus service unit (also see “notification and handling of claims in European countries outside Germany”).The repair invoice paid by the buyer must be submitted to the EUROPlus service unit within one month of the invoice date.The invoice must detail the labour costs and the standard labour hours as well as the costs.
    A EUROPlus service unit agent must be granted permission to inspect the vehicle and obtain the necessary information on claims assessment.



    Buyer’s deductible
    Material costs covered by the warranty shall be based on the manufacturer’s recommended retail price and depend on the kilometrage of the damaged components at the time the repair work was carried into effect; maximum allowance see below:
    up to 100,000 km 100%
    up to 120,000 km 90%
    up to 140,000 km 80%
    up to 160,000 km 70%
    up to 180,000 km 60%
    up to 180,000 km 50%

    Any difference, if applicable, shall be considered the buyer’s deductible.

    Buyer’s obligations
    The buyer shall be required to comply with the manufacturer's instructions as to operation of the car according to the operating instructions.
    The buyer’s warranty claim and assumption/reimbursement of costs shall be conditional upon observance of the buyer’s obligations as mentioned above.

    Transfer of warranty to the buyer of the car
    If the car is sold during the warranty period, the warranty shall only be assigned to the respective buyer if the following conditions, in cumulative terms, have been complied with:
    The seller or the buyer have notified the EUROPlus service unit of the sales transaction in parallel with filing the certificate of change of registration;
    The buyer has his car licensed within the territory of the European Union (limited to EEA), Liechtenstein or Switzerland;
    The car is sold to an end user (i.e. no dealer/reseller);
    The car is not used for commercial passenger transportation after sale;
    The vehicle is not used for industrial car hire operations (renting cars to a changing group of individuals);
    The vehicle is not used as a taxi, rental car, self-drive hire car or driving school car after sale.

    Loss of warranty
    This warranty may only be claimed subject to presentation of the written terms of warranty (EUROPlus warranty document issued for each individual vehicle).Only the BMW/MINI dealer or the EUROPlus service unit that issued the warranty may issue a substitute warranty document on loss or destruction.

    Limitation of action
    Claims from a warranty case shall become statute-barred twelve (12) months on expiry of the warranty.


    Lo que si te puedo recomendar es que pidas un presupuesto en un concesionario del cambio de los silenblocks y se lo mandes a los alemanes, el NO ya lo tienes.
    SDS.
  5. lugarci

    lugarci En Practicas

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    Muchísimas gracias, en inglés ya es otra cosa.
  6. kantusjack

    kantusjack En Practicas

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    De todas formas te recomiendo que pidas presupuesto y que lo mandes a Alemania preguntándolo si lo cubre o no, a mi me entró un rodamiento y pensaba que nó, pero me cambiaron una goma y me dijeron que naránjas de la china.

    Eso sí, los 4 inyectores si los cubrieron. :waki:
  7. lugarci

    lugarci En Practicas

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    Los de Alemania, que lo gestiona Real Garant dicen que no :nono:
    Que las piezas de goma y silenblocks no los cubre la garantía. (Al igual que discos de freno, etc. etc.) Vamos, que cubre 4 cosas.
    Del presupuesto de reparación, de 2600 euros me pagan sólo 1065.
  8. kantusjack

    kantusjack En Practicas

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    Dale recuerdos a Mr Hustoles ;-)

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